MetLife Chile, one of the largest insurance companies in the country, wanted to improve customer service at its physical locations by promoting self-service through the use of kiosks located at the entrances to their offices.
The mission was to create a simple, easy-to-use interface that would allow users to access and engage with policy information and common processes like payments and form printing. This would, in turn, free up representatives’ attention for other matters.
My role in the project:
Information Architecture: I created a navigable prototype in Axure containing each screen the project would be utilizing.
Interface Design: I supervised the interface design work and was an advisor for the client’s decision -making.
User Testing: I prepared, tested and edited the screen to ensure quality.